WISE AI’s chief executive officer (CEO) David Lim captivated the audience at ‘GovInsider Live’ – a global event attended by key government officials and innovators from around the world to discuss public service delivery in the 21st century.
The event, supported by the United Nations Economic and Social Commission for Asia and the Pacific, was held at the United Nations Conference Centre in Bangkok, Thailand on Oct 16, 2019.
Lim, who presented two talks at the event, shared how facial recognition can be used as a powerful tool to improve government services.
Lim, who is also WISE AI co-founder, spoke about the role of artificial intelligence and facial recognition for public safety and using such technology to offer fast and effective citizen-centric services.
Other speakers included Bima Arya Sugiarto, the mayor of Bogor in Indonesia; Supachai Tantikom, Chief Resilience Officer of Bangkok Metropolitan Authority; Seng Vannak, General Secretary, Administration, Phnom Penh Capital Hall, Cambodia; Charin Thiratitayangkul, VP, Digital Government Strategy, Digital Government Development Agency, Thailand; and Siti Sapura Raffee, Deputy Director, ICT Department, Mampu, Malaysia.
With the aim of becoming the most respected artificial intelligence company in Southeast Asia, Lim said WISE AI aims to make lives better and safer for people through impactful initiatives that can add value to society.
“Urbanisation will increase in the coming decades and while it is a wonderful thing as more people will have access to a better lifestyle, it can also give rise to social problems due to lack of financial security.
“There will be those who feel they are being left out due to lack of access to affordable housing, unemployment and infrastructure and they will be struggling to make ends meet. Imagine what would they do?”
Lim said governments can plan for the future through data capturing via artificial intelligence and machine learning to ensure there is a paradigm shift in the way they approach public safety.
He said artificial intelligence is a powerful ally of public safety. By using facial recognition technology and big data, it is possible to deploy thousands of sensors across cities to provide real-time on-the-ground surveillance especially in high traffic areas like schools, parks and even markets.
“With sensors, we would be able to identify whether a person is a wanted criminal or if a riot is set to take place,” he explained.
On citizen centric services, Lim highlighted one possible way of providing such service is through a National Digital Identity that serves as a link to local services, allowing citizens access to social welfare and exercising their rights.
“When that link goes missing or is broken, a person will be deprived of the right to private life – a problem that ought to be solved,” Lim said.
“With the help of technology, there are better-equipped tools to bridge the missing link between citizens and better, faster and instant access to services.”
He added identity registration is a United Nations-proclaimed ‘human right’.
Lim revealed that up to seven years ago in Tanzania, only 10.3 per cent of children had birth certificates.
That number shot up to 75 per cent in 2017 when the assistant registrars went to each rural area or village and recorded the births using mobile phones via SMS to the central office.
This saved the parents time and money as they didn’t have to make the trip themselves.
“By having their birth certs, it means the children could also have access to education.”
Lim also explained how digital identities can be used in a flexible way by private companies and government agencies.
Coupled with the right tools like facial recognition, he added people would have better access to services like instant approval of credit card or renting a car.
Despite countries in Southeast Asia progressing at different levels, a common want is for there to be more citizen-centric solutions for problem-solving.
“There is no one correct solution for every nation. What applies in Singapore may not be applicable to Cambodia,” he said.
“In the end, it is about using technology, to provide fast and easy access to services to the people to resolve their problems.”
Lim said WISE AI – a Malaysian company with offices in Singapore and Indonesia – developed eKYC110, a digital solution to help save time when registering a new application or opening a bank account.
WISE AI’s eKYC110 – electronic know your customer – allows one minute for onboarding (registering) and one second for approval with zero human intervention.
Other panellists during the sessions were Mulya Amri, Urban Development Specialist, World Bank; Aivar Jaeski, former Deputy Director, NATO Strategic Communications Centre of Excellence; Alexandru Caciuloiu, Cybercrime and Cryptocurrency Advisor, United Nations Office on Drugs and Crime, Thailand; Wan Zulhamli Wan Abdul Rahman, Head of Strategic Research & Advisory Cybersecurity Malaysia; Surachai Chatchalermpun, Chief Information Security Officer, Krung Thai Bank, Thailand; Boonson Jenchaimahakoon, First Senior EVP (Information Technology), Government Savings Bank, Thailand; and Seng Vannak, General Secretary, Administration, Phnom Penh Capital Hall, Cambodia.
Solution providers wanting to know more about WISE AI’s technology can contact email@example.com while those eager to explore eKYC (electronic Know Your Customer) can contact firstname.lastname@example.org.